Terms & Conditions

Terms of Use

Registration

By registering for the web ordering system or by ordering from us through the web or other communication channels, you represent and warrant that you have the capacity to understand, agree to and comply with these Terms and Conditions. You should provide true, accurate and complete ordering information. All information submitted to or received through web ordering will be treated in accordance with these Terms and Conditions.
Cateraway reserves the right to refuse the registration of a potential customer, or to terminate the registration of any customer, for any reason whatsoever.

Product Information

Product information, pricing and images are for reference only. Cateraway reserves the right to vary prices and other product information without prior notice. Customers should refer to prices and products quoted at the time of order.

Ordering

You will be liable for every web order made under your phone number (WhatsApp) and agree to indemnify Cateraway for all claims arising from the actions of a person submitting any order using your username (including the unauthorised use of your WhatsApp by a third party).
Cateraway reserves the right to decline to accept any order we may, in our opinion, consider unreliable upon checking the user’s history for that particular order.
  • 1. Order should confirm at least 3 days in advance for the ingredient’s preparation.
  • 2. Full payment should be pay after order confirmation in at least 7 days before. If there are any changes of quantity, please inform us at least 3 days in advance.
  • 3. Payment method:please transfer in ATM/ online banking(Account number at HSBC:456-508365-001, One Catering Group Limited), and send the receipt back to [email protected] or WhatsApp.
  • 4. All orders will be equipped with corresponding amount of disposable tableware according to the number of orders (Forks, paper plates, paper towels, food tongs).
  • 5. Vegan, food allergies, religious issues: If you have any vegan food related to food, religion may cause allergic food
If you have special requirements or reminders, please notify in advance before placing the order. Otherwise, the company will not specifically list the food ingredients in the menu, and will not make any re-orders, refunds, etc. compensation for disputes caused by the above issues.

Payment

Pay Online: means you can either pay by Bank Transfer / Bank FPS or Payme. Once your order has been paid, there will be no refund, unless there are special circumstances.
Pay at the shop, later: means that you will pay in person of our shops (link to our shops location). Means of payment are the same as the one we accept in our shops.

Cancellation & Extension

  • 1. After order confirmation, please inform us at least 3 days in advance of any cancellation or extension; and 30% of administration fee will be charged.If the customer cancels the order less than 3 days before the arrival date, the paid amount will not be refunded.
  • 2. Bad weather arrangement: When Typhoon Warning Signal No. 8 or the Black Rainstorm Warning is issued by the Hong Kong Observatory, customers can choose to keep the order and extend the order within 45 days; but 15% administration fee may be charged.
  • 3. Any dispute of the order, Cateraway and One Catering Group Limited decision shall be final and conclusive.

Deliveries

We offer delivery through an external Motorcycle / Van Company: Therefore their drivers cannot accept any payment.
Their service includes only the delivery at your door (not to set up the table or the room). The Delivery cost you pay is exactly what they charge us. Delivery service may be delayed in the event of bad weather, traffic and/or uncontrollable conditions. Delivery service will be suspended during red or black rainstorm warning, or the hoisting of typhoon signal no. 8 or above.
The company will try its best to keep the food delivered on time, but due to the actual road conditions, sudden traffic accidents cannot be predicted, but Customers still have to bear the risk of delayed delivery due to road congestion.

Intellectual Property Rights

All contents of this website and the web or telephone ordering system, including, without limitation, audios, text, photos, graphics, icons, images and trademarks, are protected by copyright, trademark and other intellectual property rights owned or controlled by Cateraway and/or our affiliated companies or by third parties. All contents of this website and the web ordering system are intended only for personal use. You may not copy, reproduce, upload, download, transmit, modify, alter, decompile, reverse engineer, decode, resell or distribute in any way the contents or any part of this website or the web ordering system for any purpose without our prior written permission. All concepts and systems relating to the web ordering service shall at all times remain the property of Cateraway.

Miscellenious

All contents of this website and the web or telephone ordering system, including, without limitation, audios, text, photos, graphics, icons, images and trademarks, are protected by copyright, trademark and other intellectual property rights owned or controlled by Cateraway and/or our affiliated companies or by third parties. All contents of this website and the web ordering system are intended only for personal use. You may not copy, reproduce, upload, download, transmit, modify, alter, decompile, reverse engineer, decode, resell or distribute in any way the contents or any part of this website or the web ordering system for any purpose without our prior written permission. All concepts and systems relating to the web ordering service shall at all times remain the property of Cateraway.

Terms Acceptance

Acceptance

During the Catering Order Process, you will be required to accept the terms and condition in order to process your selection. Agreeing to the conditions means you accept the different processes described above, for the Place Order – Confirmation of Order – Payment Options – Delivery Options and Customer Account details.

Contacting us

If you have any questions about these terms and conditions, or the ordering process, please contact us at:
Cateraway - One Catering Group Limited
Flat 12D, Block 1 Camel Paint Building,62 Hoi Yuen Road, Kwun Tong, Kowloon, Hong Kong

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